Teller - Full-Time - Warsaw

Location: 402 E Center Street

Job Summary: Interacts with customers providing exceptional customer service and accurately and efficiently executing customer financial transactions in a friendly and professional manner.

Department: Branch Operations

Reports to: Head Teller or Branch Manager

Supervisory Responsibilities: None.

Responsibilities:

  • Completes comprehensive, prompt, and efficient customer transactions
  • Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records
  • Issues money orders and cashier’s checks
  • Balances cash drawer at the end of the shift and compares totaled amount to computer generated proof sheet. Reports any discrepancies to the Head Teller as necessary
  • Ensures that the teller station is properly stocked with forms, supplies, etc.
  • Cashes checks from a variety of accounts upon proper verification
  • Receives mortgage, consumer loan and other payments, and ensures the payments match balances due. Enters payments into computer
  • Reports malfunctions of teller terminals and other equipment used at the teller station to supervisor.
  • Cross sells bank products
  • Answers the telephone and assists customer with account questions, online banking and debit card issues
  • Must effectively adhere to BSA policies and procedures
  • Other duties as needed

Requirements:

  • High school diploma or equivalent; may be an active high school student.
  • Ability to establish relationships by getting to know every customer in order to provide an outstanding customer experience.
  • Demonstrated computer proficiency.
  • Ability to educate clients on bank products and financial services and make referrals when a potential opportunity has been identified.
  • Strong listening, verbal, and written communication skills.
  • Ability to work well in a team environment.
  • Ability to follow company policies, guidelines, and procedures.
  • Strong attention to detail and ability to multi-task.
  • Ability to maintain confidentiality using tact and diplomacy.